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YouTube Comments Application allows Zendesk users to integrate with YouTube platforms allowing for comments to be converted into Zendesk tickets, agent can also reply to tickets to show as comments replies on the YouTube. When installing the application users will be asked to connect with their YouTube channel using their login credentials, after the successful integration of the application the system will start to sync all new comments and import them as new Zendesk ticket that allow agents to reply to them as a regular Zendesk ticket. In addition, Video Comments would include the URL video which the comment has been made to help agents track and group “Tickets” based on their source, which allows them to better understand the context of the comment.